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- Guest.'s review
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Picture courtesy of Tara O'Mara.
| Quality of service | 4.2/10   |
|---|---|
| Layout of shop | 6.7/10 |
| Value for Money | 5.4/10 |
| Reviewer Rating | 5.5/10 |
| Overall Rating | 5.3/10 |
By Guest. on 27th Sep 2008
| Goods purchased & cost | multiple items: coat $121, pants, shirts, skirts, |
|---|---|
| Quality of service | 1/10 |
| Layout of shop | 5/10 |
| Value for money | 1/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
They have some great fashions
Poor customer service; they rarely have clothes in Small; their clothes are of poor quality, especially for the price.
After having been a loyal shopper to Zara for 4 years, I will never purchase their clothing again. I've never been especially impressed by the quality of their clothing, but I like their fashions. I've purchased quite a few items that did not hold up well, even though I handwash them and never put them in the dryer. Also, they finding my size in their clothing is not always easy.
However, when I was England earlier this month, I purchased a coat which I wore 3 times during that trip. The morning of my last day there, the lining ripped and the sleeve was already separating from the shoulder on the one side -- I only wore the coat to walk around. I figured I would return it once back in NYC, since I didn't have time my last day of vacation to search for a Zara's and return it.
When I went to the Zara's on lower 5th Avenue, the staff member who assisted me seemed quite rude and unhelpful to me and appeared to display no sympathy for the $121.00 I had wasted on this clothing. She told me that I could not return it because I had purchased it in England, even though they're an international store. I asked her repeatedly -- and politely -- to somehow help me. She refused. I had asked her to provide me with the name of someone at Headquarters who could help me, she finally relented that maybe someone there could help me and gave me their number.
I've called the woman at the headquarters for 3 weeks and still have not received a response yet. I feel as though they do not care for my problems or the quality of their clothing. They have the worst customer service I have ever encountered
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