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Picture courtesy of Stunt Gerbil.
| Ease of Use | 5.2/10   |
|---|---|
| Value for Money | 4.8/10 |
| Reviewer Rating | 4.4/10 |
| Overall Rating | 4.4/10 |
By Guest. on 10th Sep 2008
| Used service for | 1 year and over |
|---|---|
| Ease of Use | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
None.
Card reader, poor internet banking site.
Having used the Internet banking sites of several other banks, including HSBC and Halifax, the Nationwide site is my least favourite. The site is poorly designed and impossible to access without a mouse. On several occasions the site has frozen midway through a transaction leaving me unsure if the instruction was received or not. Replies to emails sent through the "secure messaging system" take over 1 week, rendering it pointless. I connect using a 8MB broadband connection and find the site slow and cumbersome to navigate.
The introduction of the card reader was the final straw. Now EVERY TIME I want to do a transfer to another bank account, even if it's an account in my name, I have to have my card reader and VISA debit card to hand, enter into the reader a long reference number, my pin number, the amount and then an authorisation code. Who on earth is paid to come up with these ridiculous ideas! I have just closed my account on the basis on this. The Nationwide needs to take a common sense approach to security and there should be a balance between security and usability.
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