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| Ease of Use | 5.2/10   |
|---|---|
| Value for Money | 4.8/10 |
| Reviewer Rating | 4.4/10 |
| Overall Rating | 4.4/10 |
By M G Rock on 25th Aug 2008
| Used service for | 1 year and over |
|---|---|
| Ease of Use | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 M G Rock's recommendation | |
None. I wish I had gone elsewhere to place my money.
I have all of my log on details effective 22 April 2008. Today I could not access my Accounts. You appear to have changed the details yet again. I will now have to visit the Branch Office which I find offensive and inconvenient.
On 22 April 2008 I had a Member Name, Customer Number Pass Number and Memorable Word. You now require User Name (and the system will not accept any combination of my name - which I do know because I have had it for 63 years) and a Pass Word instead of a Pass Number. You have not advised me of any of these changes. I'm anxious to do work on my Accounts TODAY and I cannot.
I am extremely annoyed about it particularly as you did this to me on 20 April 2008 which required me to visit your Branch Office to sort matters out.
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