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Picture courtesy of Stunt Gerbil.
| Ease of Use | 5.2/10   |
|---|---|
| Value for Money | 4.8/10 |
| Reviewer Rating | 4.4/10 |
| Overall Rating | 4.4/10 |
By banked on 17th Aug 2008
| Used service for | 1 year and over |
|---|---|
| Ease of Use | 4/10 |
| Value for money | 2/10 |
| Overall value | 2/10 |
 banked's recommendation | |
I too used to rate Nationwide's online service as the best. However, the introduction of the card reader is a very retrograde step. Having invested heavily in an a very portable, pocket sized, all-singing, all-dancing 3G mobile phone with Wi-Fi and full web access in order to make banking transactions simple wherever I am in the world, the requirement to carry an additional device and my cash card have completely taken away this flexibility. Other banks have found other ways to improve security without the reader; why not the Nationwide? There are also stupid anomalies with their system. Firstly, my son is too young to be issued with a cash card and so he can happily carry on transferring substantial sums from his Nationwide account without the reader! In addition, I set up transfer facilities to other members of my family before the reader was introduced but I must still use it to send them money, even though their accounts are listed when I log into the service. This is ridiculous! They should only make you use the card to set up new transfer facilities. Any internet fraudster trying to set up a transfer in his name would not be able to and I would still be able to transfer funds to my kids without having to carry the card reader around!
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