Have a picture of NatWest Internet Banking www.natwest.co.uk?, please send it to us.
Picture courtesy of zEURE.
| Ease of Use | 5.9/10   |
|---|---|
| Value for Money | 5.6/10 |
| Reviewer Rating | 5.7/10 |
| Overall Rating | 5.8/10 |
By jhp13
on 16th Oct 2006
| Used service for | 6 - 12 Months |
|---|---|
| Ease of Use | 4/10 |
| Value for money | 4/10 |
| Overall value | 4/10 |
 jhp13's recommendation | |
The online banking screens are clear and quick, and quite convenient to use.
NatWest Bank will accept communications by telephone or by letter, but not by e-mail, claiming that e-mail is not secure. Numerous other banking services have found ways to incorporate this convenient modern way of communication into their arrangements, and it is just retarded of NatWest not to devise their own e-mail channels. This aspect of their service lags behind the convenience of many other banking providers.
The local main branch in a busy city has recently closed down its foreign exchange till, citing "improved customer service". When requested to accept a payment in US dollars into a current account, it asserted that verification of $100 bills would take 28 days, before the amount could be credited, and advised instead a conveniently immediate exchange into GB pounds sterling at the nearby Marks and Spencers Bureau de Change, who processed these bills immediately and without fuss.
There is an operational flaw concerning NatWest Internet bank account statements, which the bank has repeatedly been made aware of, but which has not been rectified. Normally, when a payment is made to the credit of an account, there will be no customer-nominated description in the account narrative (either hard-copy or online). However, there is a facility offered to request when paying into an account over the counter a transaction record, which will result in a narrative entry specified by you; the receiving clerk taps the required words into the screen record, and this is supposed to result in a corresponding narrative line in the account statement: very useful if your accountant wishes to identify which credits need to be declared for tax and which (e.g. refunds, expenses) do not. This facility regularly does not work; despite following the procedure meticulously, no narrative description any longer appears, as in the past it did. The bank have been repeatedly notified of this operational fault, but have so far completely failed to effect any remedy, or to respond with information to repeated customer complaints. This is unreasonably poor service, and an example of poor customer relations.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
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